Frequently Asked Questions

  • 1. Q: How Many Toyota branches do you have? +

    A: Six (6) branches namely, Lusaka Toyota, Nangwenya Toyota, Copperbelt Toyota, Livingstone Toyota and Solwezi Toyota. We also have authorised service centres in Kabwe, Kasama Chipata and Mkushi.

  • 2. Q: Can I bring my Toyota vehicle for a service even if it wasn’t bought from Toyota Zambia? +

    A: Yes, if it is a Toyota brand. However, booking for a service is encouraged as it speeds up the process.

  • 3. Q: How often should I bring my Vehicle in for service? +

    A: Every after 5,000 km coverage.

  • 4. Q: Do you sell older Toyota models? +

    A: Yes, under AutoMark segment.

  • 5. Q: What are Preowned vehicles? +

    A: These vehicles that have been previously owned by Toyota employees that come a low mileage, a perfect service record, a full tank of fuel plus a warranty of 3 years or 100,000kms (whichever comes first) from the date of first registration. Most people might refer to them as very good secondhand vehicles

  • 6. Q: Can I Trade in my vehicle with a latest model even if I bought it from a different distributor on or offline but still is a Toyota Brand? +

    A: We offer a Trade-in Programme that enables all those that bought vehicles from Toyota Zambia in the last 5 years and want to upgrade to newer models and upgrade to new models. This programme gives customer the prospect of also buying good secondhand vehicles.

  • 7. Q: Do you offer instalment payments for the purchase of vehicles? +

    A: No. However, we are in partnership with financing houses such as Stanbic Bank, FNB, Investrust, ABSA and the Public Service Micro Finance, etc, for financing options.

  • 8. Q: What time frame do you give before you deliver a vehicle from the time a customer makes an order? +

    A: Three to six months from the point of production. However, if the stock is in country delivery can be done between 21 and 28 working days

  • 9. Q: How many vehicles service centres do you have in Zambia? +

    A: Two (2) in Lusaka (Cairo Road and Nangwenya), Livingstone, Copperbelt & Solwezi. In addition, we have authorized service centers in Kabwe, Kasama, Mkushi and Chipata.

  • 10. Q: Why is servicing so expensive as compared to other dealers? +

    A: We have highly trained technicians and provide you with high quality service.

  • 11. Q: How long does it take for my vehicle to be serviced? +

    A: Depends on the kind of work involved, model and the mileage

  • 12. Q: Can I purchase a Toyota vehicle directly from the manufacturer or distributor? +

    A: No. All retail transactions of Toyota vehicles are processed directly through Toyota dealerships in Zambia. Toyota Zambia is the official distributor of new Toyota vehicles in Zambia and is responsible for the warranties of these vehicles.

  • 13. Q: What is a Trade in appraisal? +

    A: An appraisal is an evaluation of the condition and value of a vehicle, which represents a dealer's assessment of what the dealership would be willing to pay for that vehicle. This offer to purchase may be contingent on your purchase of another vehicle from the dealership.

  • 14. Q: Where can I purchase genuine Toyota parts? +

    A: Genuine Toyota parts and accessories are sold through the Parts Department of Toyota Zambia dealerships.

  • 15. Q: Why are spare parts expensive? +

    A: We offer genuine Toyota parts which are designed specifically for your vehicle. Our Genuine Parts undergo extensive testing to comply with all recognized regulatory, safety and environmental requirements. Through continuous investments in research and development and cutting-edge technology, Toyota Genuine Parts are guaranteed to provide superior quality, reliability and durability.

  • 16. Q: Are Toyota Genuine parts competitive in price? +

    A: We continually compare our pricing to other original equipment manufacturers and the aftermarket. Note: For more information on Toyota parts, please visit our branches countrywide. You can also call our telesales consultant on + 260971268005 or +26091268000.

  • 17. Q: What is the Vehicle Identification Number (VIN)? +

    A: Vehicle identification number is a unique code, including a serial number, used by the automotive industry to identify individual motor vehicles.

  • 18. Q: Where can I locate the vehicle identification number (VIN) on my vehicle? +

    A: You may find the VIN number on the front of the dashboard on the driver's side. The best way to see it is to look through the windshield from outside the car. You may also find the VIN number on the driver's side door pillar. On the certification label found on the driver's side doorjamb on most vehicles.

  • 19. Q: What is the warranty coverage on Toyota vehicles? +

    A: Our warranty covers 3 years or 100,000 km whichever comes first. Warranty information can be found on our Warranty Page as well as in the Toyota Owner’s Manual Supplement. For further Toyota warranty questions, please contact a Toyota dealer near you.