service_parts_offer Archives - Page 2 of 2

Mar

Automark Quality Campaign

CFAO believes in developing together with the community we operate in by informing our customers how we operate. Therefore, the campaign is aimed at educating customers and stakeholders at large on secondhand cars.

Four Phased Campaign

To ensure a full understanding of the campaign from the public, we aim at empowering them with knowledge concerning risks of secondhand purchase. The kick off phase will focus on the mechanical checklist and items to look out for, such as warranty policy, auto dealer fraud and compliance issues.

Mechanical Checks

One must have a qualified mechanical professional to check the vehicle before they purchase. Vehicles bought from Automark undergo an 81-point check by Toyota certified technicians who conduct stringent quality checks on the following among others:

Electricals
Clutch component
Brake shoes
Brake pads
Brake System
Oil levels
Suspension and exhaust systems

We urge our customers not to worry but drive with a peace of mind, because with AUTOMARK your safety comers first.

Warranty

As mentioned above, Automark vehicles are second-hand cars, hence as a way of giving you protection against labour cost and replacements of certain parts, Automark provides a good 180 days of warranty or 6 months/5,000 km (whichever comes first). The warranty covers the below items:

Electrical switches and sensors
Suspension components
Engine Mechanical components
Engine colling system water pump
Transmission components
Suspension components

We would like to take this opportunity to urge our customers to take keen interest when the brief is given during the handover. In case of any fault due to negligence from any of the parts, the customer will have to take ownership.

Auto Dealer Fraud

We have witnessed the rise of Auto dealer fraud in the Auto mobile sector, where sellers do not any way disclose material facts or distort information regarding a vehicle being sold; such as stolen vehicles or not paid the right number of duties or taxes and age of the vehicle among others, which may endanger the new owner.

Compliance to Laws

In order to reduce Auto Dealer fraud and contribute to development of Zambia, the vehicles must follow all rules and procedures as stated below:

Interpol verification to confirm that it is not stolen
Physical Inspection to verify the details
Customs duty to ensure correct taxes are paid
RTSA to secure ownership

Be assured that Automark Units undergo all the above

CFAO values the community in which we operate in. Hence Automark will aim to provide not only affordable mobility but also assure customers with a peace of mind through compliance of laws, integrity, transparency, warranty and mechanical checks by qualified technicians.

We are at your service!

Mar

Recall / Special Service Campaign

In keeping with Toyota’s global policy, CFAO Mobility Zambia Limited has initiated a special service campaign on various Toyota models.

To find out if your vehicle is part of any Special Service or Recall Campaign, input the Vehicle Identification Number* (VIN) on the VIN Checker section together with your details to request the status of your vehicle. The VIN or Chassis number is a unique code used to identify individual vehicles and can be found either on vehicle body or license disc of the vehicle.

Current Toyota Volunteered Recall Campaigns

Production Year: From January 2005 to August 2016

Component Affected: Driver and front passenger Takata airbag inflator

Full Detailed description: Certain airbag inflators fitted on some models have been found to have a potential of moisture intrusion over time. Depending on the conditions, this could create extreme internal pressure when the airbag is deployed and cause the inflator to rupture. In the event of an inflator rupture caused by traffic accident, metal fragments could pass through the airbag cushion material, possibly injuring the driver and front passenger.

What to do?

If you own a Toyota Vehicle purchased between 2005 and 2016, we recommend that you have your vehicle checked. You can input your VIN on the VIN CHECKER bellow to request out Service Department to send you the status of the recall campaigns or you can visit any of our five branches; from Monday to Friday normal working hours and Saturday 09:00hrs to 11:00hrs.

VIN CHECKER

What you need to know about Airbag Safety recall

Questions & Answers

What is the Airbag Safety Recall?

Certain airbag inflators fitted on Toyota models have been found to have a potential of moisture intrusion over time. In keeping with Toyota’s global policy, Toyota has initiated a service campaign on various Toyota models to replace some front airbag inflators (Driver and Front Passenger airbag inflator).

How do I know if my vehicle is a high-risk vehicle?

Most of the vehicles at highest risk are in areas with high humidity and high temperatures. To find out if your vehicle is part of any Special Service or Recall Campaign, please check on this link: https://www.toyotazambia.co.zm/vin-check/

I am concerned that my airbag isn’t safe. Should I disable my airbag?

Do not disable your airbag. It is far more likely your airbag will perform properly, rather than rupture in an accident.

Are there any warning signs or symptoms that would indicate my vehicle has this issue?

There are no warning signs or symptoms to indicate if a vehicle has this issue.

Is my vehicle included in these Airbag Safety Recall?

If you own a Toyota Vehicle purchased from Toyota Zambia between January 2005 to August 2016, we recommend that to have your vehicle checked. To find out if your vehicle is part of any Special Service or Recall Campaign, please check on this link: https://www.toyotazambia.co.zm/vin-check/

What is the meaning of Vehicle Identification Number (VIN)?

The Chassis or Vehicle Identification Number (VIN) is a unique code used to identify individual vehicles and can be found either on vehicle body or license disc of the vehicle.

Where can I get more information about this issue?

You can visit our website and input your VIN on the VIN CHECKER or visit any of our five branches. To find out if your vehicle is part of any Special Service or Recall Campaign, please check on this link: https:/www.toyotazambia.co.zm/vin-check